FAQ
Q1: If your anti-virus software or browser prompts you with a warning message when downloading GOLiFE CONNECT sync software. How to deal with it?
GOLiFE CONNECT sync software may be misjudged as malicious by your anti-virus software or browser and blocked from downloading.
Please turn off your anti-virus software and download again. Turn your anti-virus software back on immediately after the download, to protect your computer.
Q2: After my watch is synchronized, where can I find my records?
Click the "To GOLiFE RUN" link of your sync program to access the GOLiFE RUN website or enter the site by typing its address into your browser's URL bar: run.goyourlife.com.
Click "My Activities" button to view your activity log after logging in to your account.
Q3: Indoor exercises do not keep records of mileage, zero mileage, that is. How to deal with it?
Because a GPS signal is unavailable indoors, your watch cannot measure distance data via GPS positioning.
You may enter the mileage data by the following steps: Synchronize your records, log in the GOLiFE RUN website → Click "My Activities" → click to select activity to be edited → click "Quick Edit" button → enter mileage data manually.
Q4: The watch goes blank after connecting to a computer.
The watch powers off once it is connected to a computer with the sync program enabled.
After the sync operation is finished, remove the USB cable, press and hold the MODE key to start up the watch.
Q5: The heartbeat band failed to pair.
Please wet the electronic sensing area, as shown in the red framed area in the figure below, with a little clean water before pairing.
Q6: How do I switch to the less power consuming "watch mode"?
No special operation is required. The system disables GPS tracking automatically after in has been in the watch mode for certain period of time.
Q7: How do I disable the GPS function?
You can disable the GPS function to reduce power consumption when tracking is not needed.
In standby mode, press MODE key to enter the main menu → select "Settings" → in the setup page, press the Up arrow key to the top of the page.
Select "GPS" → press OK key to switch GPS option to "Off"
Q8: How do I get the firmware edition, model and serial number of my watch?
In standby mode, press MODE key to enter the main menu → select "Settings" → in the setup page, press the Up arrow key to the bottom of the page.
Select "About" to access the page showing the firmware edition, model and serial number of your watch.